free shipping for domestic orders over $200

20% OFF SITE WIDE - USE CODE SAVE20 - OFFER ENDS 9AM 7/3/2022

FAQ's

Can I change or update my order?

Our warehouse starts processing orders immediately after they are placed, if you would like to change or update your order, please email hello@cuvr.com.au as soon as possible.

If your order has already been dispatched before you have emailed us, unfortunately we will be unable to make any changes.

The product I want is no longer in stock

Unfortunately, we cannot guarantee that the item you are after will be in stock. Your credit can then be used to purchase an item of your choice or choose something else you love! Your credit will be valid for three years from the date of issue.
If you would like to be notified when the product is back online, go to the product page and click on the 'EMAIL ME WHEN AVAILABLE' button and sign up for restock alerts.
We also post all of our updates on our socials and send out emails, follow us on Instagram or sign up for our online newsletter.

How do I return an order?

To make sure that we can process your return as quickly as possible,
please follow these steps when returning your package. 
Make sure all of the returned items are returned in original condition, unaltered, unwashed and with their tags attached. Please include a note with your order number and reason for return so we can process this as fast as possible.
All you need to do is package up your return parcel and drop it off at your local Post Office or in a Street Posting Box if the size of your parcel permits.
 
CUVR
2/13 Axis Crt
Burpengary, 4050
Queensland, Australia
 
Please allow 2-3 business days once the item is received to process your credit.
Please Note: You must ship your item back to our warehouse within 7 days of submitting your return. If you fail to do so your return will be cancelled.

Do you cover the cost of return shipping?

The cost of return shipping is at the customer’s expense and is non-refundable
We recommend returning items through traceable mailing method, as any returned items that are not received by The Lullaby Club will not be processed. We also recommend that customers ask for proof of postage at the time of posting returned items. 
If you have received a faulty item please refer to our faulty returns information.

Will my shipping costs be credit when I return an item?

Unfortunately, shipping costs are non-refundable.

Have you received my return?

All returns will be processed within 1-3 business days of receiving your parcel. If you have returned your items via a trackable mailing method, please track your item before contacting Customer Service to be sure your item has been received by us. 
We will send a confirmation email once your return has been finalised.

When will my order be shipped?

We ship Monday-Friday. 
Orders made after 10am will be processed the following day.
Please allow 3-5 days to process orders during product releases.

Can I use my discount code more than once?

Discount codes can only be used once per customer.

I forgot to apply my dicount code, can you refund it?

Unfortunately, once your order has been processed we cannot apply any promotional codes. Refunds will not be offered if you do not apply your code.