Faulty Return Policy.

Faulty Return Policy

We apologise if an item you have received is not in perfect condition. 

Please email an image of the fault, along with your full name and order number for further review. We have a 5-week faulty claims period (please note: this excludes general wear and tear), In accordance with Australian Consumer Law, if a minor problem is found with the product, we can choose to give you a free repair instead of a replacement, or a store credit. When you have a major problem with a product, you have the right to ask for your choice of a replacement, store credit, or refund. 

https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund 

Please note that items which have been damaged as a result of incorrect garment care or general wear are not considered to be faulty.